Casey County Hospital receives 5-star quality rating
Patients at the Casey County Hospital like the quality of care available at the local facility as they have recently been instrumental in the hospital being awarded a five-star quality rating.
The Centers for Medicare and Medicaid Services (CMS) recently reported that Casey County Hospital achieved five out of five stars in its Five-Star Quality Rating System.
“This is a very high achievement indeed, and we’re proud that our patients have given us their vote of confidence with this rating,” said Rusty Tungate, Administrator/CEO of Casey County Hospital.
The ratings system has been in place since 2006 and is a standardized survey instrument and data collection used to measure patients’ perspectives of hospital care. A partnership of public and private organizations led by the federal government – specifically CMS and the Agency for the Healthcare Research and Quality (AHRQ) – created HCAHPS (H-Caps), which publicly reports the data.
The survey was given to a random number of recently discharged adult patients and asked for their feedback about topics such as how well nurses and doctors communicated, how responsive hospital staff were to patient needs, how well the hospital managed patients’ pain, and the cleanliness and quietness of the hospital environment.
Of the 11 questions in the survey, Casey County Hospital ranked above the state and national average in every question except one. The local hospital averaged 79.5 percent on the survey, compared to the state average of 72.8 percent, and the national average of 71 percent.
“I’m very proud of our staff for taking such good care of our patients,” Tungate said. “The results of this survey prove that we have a high-quality healthcare facility and we strive each and every day to meet and exceed the expectations of our patients and their families. We are honored that they entrust their healthcare needs to us.”